iPad Tech Support

Summer Tech Support for EPSD9 Families

The Department of Technology continues to support our students and their families throughout the summer. We will answer calls Monday-Friday from 8:00 a.m. to 3:30 p.m.







Hardware Issues

Damaged/Broken iPad Submit a service request
Lost iPad Submit a service request
iPad Disabled Message Submit a service request
Damaged Keyboard Submit a service request
Lost or Damaged iPad Charger

Software Issues

Missing App
App Not Working Correctly
Update iOS and Meraki


How to log into Securly

 Rapid Identity

Rapid Identity Overview: Reset Password, Change Security Questions, Using the Portal
Log into Rapid Identity to Access eMail, Drive, Canvas

Other Issues

Forgotten Passcode/Locked out of the iPad
Forgotten Password
Problem Logging into an App or Site
Youtube Video Not Playing
How do I connect my child's iPad to my home WiFi?

Why does my child have their iPad over summer?


We asked principals to ensure that all student and teacher iPads stayed home so we are prepared to connect with your child should we face an extended closure in the fall.

We want to assure parents that our philosophy is that while the iPad is home, that parents are the managers of the device. There are several helpful resources on Common Sense Education for establishing family expectations or contracts around the use of the iPad. Visit our district webpage on Family Resources for more information.

What safety measures does the district take with my child's iPad?

Federal Law requires that filtering be in place to protect students from content that might be harmful. We enforce web filtering on student devices, whether or not those devices are on district grounds or a EPSD9 network. Student iPads are filtered with Securly, even when they are off campus on other networks.


  • FaceTime and Messenger are turned off on student iPad.
  • School email for students grades PK-8 is restricted to our domains.
  • The only apps available to students are those we preload in Meraki (our managed “app store” on EPSD9 devices).
  • We are Children’s Internet Protection Act (CIPA) compliant and have earned Common Sense Education District Recognition for our Digital Citizenship Education program.